Aladin22 Privacy Policy – Personal Data Protection for Malaysian Players

1Personal Data We Collect

Aladin22 collects your personal data through several means — directly when you provide it to us, automatically when you use our platform, and in some cases through legitimate third parties such as payment providers and identity verification partners.

1.1 Data You Provide Directly

• Registration information: Your username, password (stored in encrypted form), Malaysian phone number, and email address registered when you created your account Aladin22.
• Profile information: Your full name, date of birth, and other information you enter into your account profile from time to time.
• Identity verification documents (KYC): A copy of your Malaysian identity card (MyKad) or passport, proof of address, and any other documents requested as part of the identity verification process prior to processing withdrawals that exceed a specified threshold.
• Communications: Messages, complaints, enquiries, or feedback you submit to the support team Aladin22 via live chat, email, or Telegram.

1.2 Automatically Collected Data

• Platform usage data: Gameplay records (games played, bet amounts, outcomes, session duration), deposit and withdrawal history across payment methods such as GrabPay, ShopeePay, Boost, Maybank2u, CIMB Clicks, and others, as well as records of bonuses redeemed.
• Technical data: IP address, device type (Android/iOS/desktop), operating system, web browser type, screen resolution, and other technical information automatically transmitted by your device when you access Aladin22.
• Location data: General location information based on your IP address (state/city) for geographic verification and account security purposes. We do not collect precise GPS data without your consent.
• Cookie and tracking data: Information collected through cookies, web pixels, and similar tracking technologies, as further described in Section 5 below.

2How Aladin22 Uses Your Data

Aladin22 only uses your personal data for purposes that are lawful, necessary, and relevant to the provision of our services. The following are the primary purposes for which your personal data is used:

2.1 Service Operations

This is the primary purpose of data collection – to enable Aladin22 provide the services you have registered for. This covers your registration process and account management, processing deposits via Touch 'n Go eWallet, GrabPay, DuitNow, ShopeePay, Boost, FPX, Maybank2u, CIMB Clicks, and other available methods, processing your withdrawal of winnings, crediting bonuses to your account, and providing access to over 1,200 games on the platform, including Live Casino, slots, table games, and Sports Betting.

2.2 Security & Fraud Prevention

Aladin22 uses technical data and transaction records to detect and prevent suspicious activity, fraud, money laundering, and breaches of our terms. This includes identifying logins from unusual locations or devices, recognising betting patterns indicative of bonus abuse or multi-account use, and monitoring financial transactions for signs of illicit activity. Using data for security purposes serves a shared interest – it protects you and all other players on the Aladin22.

2.3 Identity Verification (KYC)

As part of standard industry procedure and legal compliance, Aladin22 may require you to verify your identity before processing withdrawals above a certain threshold. The KYC data you provide is used solely for this verification purpose and is stored with full encryption. KYC data is not shared with any third party except legally appointed identity verification agencies or law enforcement authorities when required by law.

2.4 Communication & Customer Support

Aladin22 uses your contact details (phone number and email address) to send important account notifications such as OTP verification, security alerts, deposit and withdrawal transaction updates, and critical platform announcements. With your consent, we also use this information to keep you informed about the latest promotions and bonuses that may interest you. You may withdraw your consent to receive marketing communications at any time through your account notification settings.

2.5 Platform Improvements

Aggregated and anonymised usage data (which cannot be traced back to any specific individual) is used by Aladin22 to understand how players use the platform, identify areas for improvement, optimise the mobile experience, and make informed decisions about new games or features to introduce. This data is analysed at an aggregate level and is not used to make individual decisions that affect you personally.

3Data Sharing with Third Parties

Aladin22 does not sell, rent, or share your personal data with third parties for their own marketing purposes. This is an unwavering commitment. However, there are specific situations where Aladin22 needs to share your data with certain parties in order to deliver our services:

• Payment providers: Required transaction information is shared with the payment gateways we use to process your deposits and withdrawals — including e-wallet providers and local Malaysian banks. All our payment providers comply with PCI DSS security standards and maintain their own privacy policies.
• Game providers: Required game session data is shared with licensed game providers such as Evolution Gaming, Pragmatic Play, SA Gaming, and others to ensure games function correctly and to resolve any technical disputes.
• Identity verification services: Your KYC documents may be shared with an authorised third-party identity verification service to expedite the verification process.
• Legal authorities: Aladin22 will disclose your personal data to the police, courts, or other authorities when required by Malaysian law or a valid court order. We will not disclose data beyond what is required by such legal requests.
• Business transfer: If Aladin22 involved in a merger, acquisition, or sale of assets, user data may be transferred as part of that transaction. Users will be notified in advance before any such data transfer takes place, and your rights under the PDPA will continue to be protected.

4Security & Data Protection

Aladin22 implements a range of technical and organisational measures to protect your personal data from unauthorised access, loss, destruction, or accidental disclosure. While no system can guarantee absolute security, we continually invest in the latest security infrastructure to ensure your data is protected to the highest standard.

• Data encryption in transit: All communications between your device and our servers Aladin22 encrypted using 256-bit TLS/SSL, ensuring that no third party can intercept or read the data transmitted.
• Data encryption at rest: Sensitive data such as passwords are stored as irreversible hashes. KYC documents are stored with additional encryption at the database level.
• Access controls: Only staff Aladin22 who require access to specific data to carry out their authorised duties are permitted to do so. Role-based access control (RBAC) is enforced across all systems.
• Continuous security monitoring: System Aladin22 are monitored around the clock to detect any suspicious activity or intrusion attempts.
• Regular security testing: Platform Aladin22 undergoes regular penetration testing and security audits conducted by independent third parties.
• Incident response procedure: Aladin22 has a clear procedure in place for handling any data breaches. Should a breach occur that affects your data, we will notify you within the timeframe stipulated under PDPA requirements.

5Cookies & Tracking Technologies

Platform Aladin22 uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device when you visit our website or use our app. They help the platform "remember" certain information about your session.

5.1 Types of Cookies We Use

• Session cookies: Temporary cookies that are automatically deleted when you close your browser or log out. These are used to maintain your login session and store your preferences during your current play session.
• Persistent cookies: Cookies that remain on your device for a set period of time. These are used to remember your language preferences, whether you have chosen to "stay logged in", and to save other setting preferences.
• Security cookies: Used to detect suspicious login activity, verify legitimate sessions, and protect your account against CSRF attacks and other session-based threats.
• Analytics cookies: Anonymous cookies that collect aggregated data on how users interact with the platform — including the most frequently visited pages, time spent, and general navigation patterns. This data is used to improve the platform Aladin22 and are not linked to any specific individual.

5.2 Cookie Controls

You can configure your web browser to reject all cookies or to alert you when cookies are being sent. Please note, however, that disabling cookies may affect the functionality of certain areas of the Aladin22 — particularly features that require you to remain logged in between sessions. Instructions for managing cookies depend on the browser you use and can be found in that browser's help section.

6Your Rights Regarding Personal Data

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and Aladin22 regarding user privacy, you have the following rights in relation to your personal data. You may exercise any of these rights by contacting the support team Aladin22.

To exercise any of the rights above, please contact the support team Aladin22 via live chat or email at support@aladin22.best with the subject line "Privacy Rights Request". We will process your request within 30 calendar days of receipt. For complex cases, this period may be extended by up to 60 days, and you will be informed of the reasons for the extension.

7Data Retention & Deletion Period

Aladin22 retains your personal data only for as long as is necessary for the purposes stated in this Privacy Policy, or for as long as required to fulfil legal and regulatory obligations. Our principle is to never keep data longer than is genuinely necessary.

• Active account data: For as long as your account remains active at Aladin22, your personal data is retained to enable continued use of our services.
• Financial transaction records: Deposit, withdrawal, and betting history records are retained for a minimum of 7 years in accordance with Malaysian accounting and financial legal requirements. This includes transaction records across all payment methods, including FPX, e-wallets, and local banks.
• KYC documents: Identity verification documents are retained for a minimum of 5 years after the business relationship with Aladin22 expires, in line with anti-money laundering requirements.
• Security logs: Access logs and security logs are retained for a period of 12 months for the purpose of security incident investigation.
• Following account closure: When you close your account Aladin22 your personal data that is no longer required for legal or audit purposes will be deleted or anonymised within 90 calendar days. Data that must be retained for legal purposes will be stored securely and kept separate from active operational data.

8Changes to This Privacy Policy

Aladin22 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, the technologies we use, legal requirements, or other legitimate operational reasons. We are committed to keeping you informed of any material changes to how we handle your personal data.

When we make material changes to this Privacy Policy, we will take the following steps to keep you informed: the "Last Updated" date at the top of this page will be revised to reflect the latest amendment date; in-platform notifications will be displayed to logged-in users regarding the changes; and for significant changes that affect your rights, we may send a notification directly to your registered phone number or email address.

Continued use of the platform Aladin22 after the amendments are published will be deemed as your acceptance of the updated Privacy Policy. If you disagree with the changes made, you have the right to close your account and request deletion of your personal data in accordance with the procedure set out in Section 6 above.

9How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how Aladin22 handles your personal data, we encourage you to reach out to us directly. Our team is ready to assist and will respond to all privacy-related enquiries seriously and within a reasonable timeframe.

• Live Chat: Available 24 hours a day, 7 days a week within the platform Aladin22. This is the fastest channel for urgent enquiries. Average response time is under 3 minutes.
• Email: Send an email to support@aladin22.best with the subject line "Privacy Policy Enquiry" or "Privacy Rights Request" for more detailed queries. We aim to respond within 2 business days.
• Telegram: For a more convenient and friendly experience, you can reach our support team Aladin22 via Telegram. Details of the official Telegram channel can be found in the Contact Us section of the platform.

When contacting us regarding privacy rights or enquiries about your data, please include your account username Aladin22 yours (not your password) and a brief description of your enquiry or request. This will help us process your request more quickly and accurately.